Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management.

General Profile

Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised.

Functional Knowledge

Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

Understands how to coordinate efforts across teams to achieve goals.

Impact

Impacts a team, by example, through the quality service and information provided.

Leadership

Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

Supervises the day-to-day activity of the Benefits and Human Resource Administration department. Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews. Facilitates resolutions to complex problems and escalations. Ensures all levels of service are met as per client expectations. Ensures appropriate staffing levels and facilitates the allocation of work. Interfaces with the client to identify and resolve on-going issues. Performs other duties as assigned. Complies with all policies and standards.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.


At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.