Job Description

Hyderabad, India Business Support In-Office 10560

Job Purpose

Intercontinental Exchange has an opportunity for a full-time Supervisor, Accounts Receivable in Hyderabad, India.

Responsibilities

Provide appropriate and timely resolutions to customer and business escalations on AR matters unresolved by staff level resources. Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone. Work with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt. Work closely with Operations and various outside providers to resolve billing issues timely. Develop and maintain good rapport with customers and internal business owners. Review of AR Specialists' portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met. Demonstrate strong technical knowledge of Accounts Receivable systems and processes. Supervise and coach staff. Assist in evaluations of employee performance. Train new employees.

Knowledge and Experience

Preference for a candidate with 3+ years in an Accounts Receivable management role. Associate's degree in a business-related field is preferred, but commensurate work experience is acceptable. Must be a driven, hardworking individual. High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement. The candidate must be detail oriented and possess strong organizational, verbal, and written skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Interpersonal skills and the ability to work in a team environment are a must. Strong customer service and communication skills are required. * Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.