Resolve advanced technical issues that are escalated from L1 support. Troubleshoot and diagnose complex problems with software and hardware. Provide detailed solutions and documentation. Collaborate with other departments to ensure issues are resolved efficiently. Escalate unresolved issues to L3 support or other specialized teams. Maintain a high level of customer satisfaction through professional communication. Contribute to the creation and improvement of support processes and documentation
Bachelor's degree in Information Technology, Computer Science, or a related field.
Windows and Linux operating systems Networking protocols and configurations Troubleshooting and diagnostic tools Customer service best practices Technical documentation SQL and database management Scripting languages such as Python or Bash
Job Types: Full-time, Part-time, Permanent
Pay: ₹18,198.51 - ₹42,516.90 per month
Expected hours: 24 per week
Benefits:
Work from home
Work Location: In person
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