Customer Service Executive - Job Summary:We are seeking Customer Service Representatives to manage inbound/outbound calls, resolve customer issues, and provide excellent support. The role involves achieving team targets, meeting KPIs, and working in rotational shifts.EXP: 1+ YearsKey Responsibilities:- Handle customer calls, emails, chats, and social media queries.- Resolve issues promptly and record all interactions in CRM systems.- Meet individual and team performance targets.- Improve customer satisfaction and Net Promoter Scores (NPS).- Maintain accurate data and service quality.Requirements:- Bachelor's degree preferred.- Prior customer service experience.- Strong communication, multitasking, and problem-solving skills.- Proficiency in English; multilingual skills in Hindi, Telugu, Tamil, or Kannada are a plus.- Familiarity with CRM tools and social media handling. (ref:updazz.com)
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