Job Description

About SalaryBox

It's an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSME's in India. We launched the app in Jan 2021, and now have more than 4 million downloads of the app. Backed by Y-Combinator, SalaryBox is India's leading attendance and payroll app. Considered to be the engine of economies around the world, the MSME segment in India alone has ~63 million units, and employs ~100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy.

We are on a mission to make work easier for these business owners, managers, and employees so that they can focus on the things they do best. Today, SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big, so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow.

We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process.

Website :

https://www.salarybox.in/

LinkedIn :

https://www.linkedin.com/company/salaryboxapp

What You'll Do

Own and manage the

end-to-end customer onboarding and implementation lifecycle

, from initial kick-off to full product adoption and activation. Lead and structure

discovery sessions

to deeply understand client business needs, workflows, and success criteria. Design and deliver

customized onboarding plans, training programs, and implementation timelines

for different customer segments. Drive

early adoption and value realization

by identifying quick wins, best practices, and usage milestones. Provide

hands-on leadership during complex or high-priority onboardings

, ensuring smooth issue resolution and customer confidence. Track onboarding KPIs such as time-to-go-live, adoption metrics, and customer feedback to continuously improve processes. Act as the

primary escalation point

for onboarding-related challenges and coordinate with Product, Tech, Sales, and Support teams for resolution. Build, document, and improve

standard onboarding playbooks, SOPs, and training materials

. Mentor and guide onboarding executives (if applicable) and set quality standards for customer experience.

What We're Looking For

:

5-8 years of experience

in customer onboarding, implementation, customer success, or related roles within a

SaaS or tech-driven environment

. Proven experience managing

multiple customer implementations simultaneously

with strong ownership. Excellent communication and stakeholder management skills, especially with

business owners, founders, and HR leaders

. Strong problem-solving ability with a process-oriented mindset and attention to detail. Experience conducting

virtual trainings, demos, and remote onboarding sessions

. Ability to translate customer feedback into

actionable insights for product and process improvement

. Prior experience in

team leadership or mentoring

is a strong plus.
Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person