Preparing and sorting for data entry using tools like Google Sheets MS Excel workbooks and other internal Client portals and tools
Entering data into a Client portal / tool and checking to ensure the accuracy of the data that has been inputted
Troubleshooting for issues encountered during process using the provided trainer documents
Distribution of incoming work requests amongst associates
Resolving discrepancies in information and obtaining further information for discrepancies by following a SOP
Quality control of work being submitted | Liaising with internal team & providing regular updates as requested
Responding to information requests from authorized members
Creating data backups as part of a contingency plan
Tracking key metrices for individual & team performance
Backup and support the process on need basis- data entry using tools like Google Sheets, MS Excel workbooks and other internal Clientportals and tools, entering data into a Client portal / tool and checking to ensure the accuracy of the data that has been inputted
Tracking key matrices for individual performance
Skills:
Good verbal articulation and email writing skills (able to communicate with internal Client employees in US/elsewhere)
Computer literacy and working knowledge of MS Excel & Google Sheets
Accuracy & Attention to detail
Ability to work under time constraints
Education:
Graduate with 1-3 year of experience in process management, multi-team coordination management.
Required Skills: MICROSOFT OUTLOOK, EXCEL, PROCESS MANAGEMENT, GOOGLE SHEETS, WRITING SKILLS
Additional Skills: SOP, BACKUPS, DATA ENTRY, QUALITY CONTROL, SORTING