Job Description

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Job Summary

We are seeking a Subject Matter Expert in Performing Servicing with 4 to 6 years of experience. The ideal candidate will have expertise in MS Excel and a background in Fund Processing-Mortgage Loan and Document Indexing Function. This role requires working from the office during night shifts with no travel required.

Responsibilities

Four plus years of experience being part of below functions


Experience of working in Investor Accounting Indexing customer service Email Management Default Claims Collateral Management Cash Operations or webchat for mortgage domain is desirable


Strong oral and written communication skill with mortgage domain experience


Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.


The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.


Quality


Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.


The quality targets will be revised based on the tenure and any such changes will be made known to the associate.


Feedback


Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.

Qualifications

Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable


Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution


Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.


Good customer service attitude.


Stress tolerance Ability to work accurately under pressure.


Good Team Player


Willingness to work in night shifts

Certifications Required

Microsoft Office Specialist Certification in Excel