We are seeking a knowledgeable and hands-on Dynatrace Subject Matter Expert (SME) to help create and review a beginner-level Dynatrace Masterclass course. The SME will play a critical role in designing the learning path, ensuring content accuracy, and supporting the creation of engaging, easy-to-understand materials for individuals new to the Dynatrace platform.
Key Responsibilities:
1. Analyze/create learning objectives for each course.
2. Review/create Course Outline for each of the courses.
3. Review video scripts (7-9 per course) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
4. Provide relevant static or recorded demos/ screencast to be integrated in the videos. Incorporate one round of internal and client feedback.
5. In case of AI/software/tool-based courses, suggest relevant freeware. Write/review and test the codes to check.
6. Review readings (4-6 per course, each up to 1200 words) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
7. Create hands-on activities (1-2 lab or any other client preferred format) per course. Incorporate one round of internal and client feedback.
8. Review practice quiz and graded assessments (5 files, each comprising 5-10 questions) and suggest suitable edits, confirm technical accuracy. Incorporate one round of internal and client feedback.
9. Record talking head videos (onsite/virtually on Zoom) for each course. There will be approx 20-25 minutes of video recording involved per course. Incorporate one round of internal and client feedback.
10. Provide digital signatures to be included on the client platform.
11. For all reviews - validate the content accuracy and provide recommendations/suggestions, write/re-write to fill content gaps as necessary, write/test codes and labs, incorporate 1 round of internal feedback and 2 rounds of client feedback.
12. Be available for Client discussions and content discussions as and when required.
Qualifications:
? 3+ years of hands-on experience with Dynatrace (preferably in implementation, administration, or training roles).
? Strong understanding of application performance monitoring (APM) and observability concepts.
? Experience delivering or creating training materials or technical documentation.
? Ability to break down complex tools into simple, structured learning paths for beginners.
? Excellent communication and documentation skills.