Job Description

Acts as subject matter expert (SME) to our patient relationship officers (PRO) department

Manages activities of new Sales Agents to ensure effective performance. Provides motivation to Agents through individual interaction, goal setting, periodic meetings and effective learning techniques

Responsible for coaching, development and improving the confidence of new agents for the taking calls

Monitors agent calls and agent performance to identify training gaps for more productivity

Ensures that established goals and targets for the agents are reached and motivates department to meet these goals

Utilizes trainee feedback about training course and nesting learnings. Maintains required Training forms (Class roster, training logs and other forms as determined on the program)

Responsible for evolving training content and process to maximize graduation and sales performance of new hires

Must work from assigned location and able to work a flexible schedule time as assigned.

Desired Candidate Profile:

Minimum Graduation with 3-5 years of experience as SME into the customer care domain

Ability to mobilize people in a way to make them adopt companies product and process

Able to handle size of 10-20 employees, monitoring about their team day to day activities

Ability to act as a mentor, guide and prime, while monitoring, coaching, analysing and motivating a team for increase sales count

Expertise into the constantly focus his efforts on set organisational objectives and goals

Ability to work under tight deadlines, peak situation and able to work on under pressure

Creative, ability to suggest new ideas and new ways of accomplishing business activities

Excellent communication in any one language Telugu, Hindi, Tamil, Kannada & Bengali

Male and immediately joiner with customer care exposure preferable for this position.

Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Experience:

customercare - SME: 5 years (Preferred)
Work Location: In person