Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\'ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\'ll be part of a global workforce that embraces the differences among us. And here, we\'ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\'t wait to hear about YOU. Job Summary The commission representative position is responsible for processing commission payments for the North America Sales Organization. Other responsibilities include performing analysis and reporting of commissions to Sales VPs, Regional Sales Managers, Sales Operations, members of the sales organization, and any and all personnel of IM that have a direct effect on the commission payments. The position is challenging - it requires multitasking abilities, being flexible to change, good accounting (domain) skills, business understanding, strong system skills, reliability, data entry skills and excellent interpersonal ability with good oral and written communication. Key Areas of Responsibility Process monthly commission payments for a geographic area which includes creating, managing, analyzing and maintaining spreadsheets. Prepare Existing / New upsells for all regions assigned within the cut-off date and review before sending the file to Directors. Calculating the prepayments and checking the recovery of prepay. Make sure all comments/Feedback received on the New / Existing upsells and statements from Directors are researched and updated within TAT. Cross trained across regions and ready to take up the auditing responsibility when assigned by the Lead / Manager All error logs and documentation supporting the process updated efficiently and effectively Level of participation and contribution in achieving group goals - Acceptability as Leader of a work group or team. Consider level of participation and contribution in achieving group goals Need to Support Audit and Train New People and Groom them. Ensure appropriate approval requirements are met with all processes. Research and process Extension Request Forms, and Adjustment Forms. Produce & verify monthly statements, ranking reports, quarterly and annual statements. Analyze the payroll commission file for accuracy. Research commission issues and communicate all exceptions to the compensation plan to management. Track statistics, comply with SOX checklist, perform Peer Audits and other duties as required Other duties and projects as assigned by Team Lead Skills Required Should have worked in an international BPO for a minimum of 8+ years in finance and accounting domain (Accounts Payable or Accounts Receivable or Reconciliation etc.) Sound reading comprehension and Excellent verbal (oral) and written communication skills Speed and accuracy of data input experience required - Excellent keyboarding skills Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Familiarity with CRM tools like Salesforce.com or Oracle CRM. Need to Support Audit and Train New People and Groom them. Maintain Accuracy tracker month on Month proactively. Level of participation and contribution in achieving group goals - Acceptability as Leader of a work group or team. Consider level of participation and contribution in achieving group goals Facilitating and contributing to group functioning and group goals - Working to create a positive, participative work environment to promote team efforts and a shared sense of purpose. Responsible for professional and functional knowledge sharing within his/ her team and outside team - Instances of formal/ informal contribution to the team through knowledge/ information sharing Participation in learning forums - Voluntary participation in formal learning/ knowledge-sharing forums Exhibiting the required professionalism and respect in day-to-day interaction with colleagues and clients Ability to handle various tasks in a fast-paced, ever changing environment Strong analytical and organizational skills with attention to detail Excellent problem resolution skills Responsiveness and sense of urgency Highly motivated and Customer focused (internal and external) Ability to think strategically, and act tactically Develop and maintain an in-depth knowledge of relevant IM process and procedures Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs Complete all work to a high quality and exceed levels of customer satisfaction A highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues A team player who shows respect for internal customers and colleagues at all times, pragmatic in approach and able to demonstrate good work ethics during all interactions in a fair and consistent manner A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution Must have the tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the customer is at the heart of everything we do Able to adapt to change and flexible in approach Strong interpersonal and diplomacy skills, positive attitude and teamwork drivens Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers Excellent problem solving, detail oriented and organizational skills Effective time & prioritization management Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. Must exhibit a positive approach and the ability to work efficiently as an individual contributor Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge Strong willingness to learn new processes, dive into challenges Education Qualifications Any graduate with 2-5 years relevant experience in finance and accounting domain with an international BPO sector supporting North America. Oracle Experience is preferred Category: Sales Operations Group Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0058153

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