Job Description

About the Role

We're looking for a compassionate and proactive

Student Welfare Officer

to support the wellbeing of our student community. The role focuses on providing guidance, counselling, crisis support, and creating a positive, inclusive campus environment.

Key Responsibilities

Provide confidential advice, support, and counselling to students on personal, academic, or social issues. Assist students experiencing emotional, mental-health, financial, or wellbeing challenges. Act as a point of contact for students in crisis and ensure timely intervention. Develop individualized support plans for students where needed. Plan and implement student welfare and wellbeing programs, workshops, and awareness campaigns. Promote activities related to mental health, stress management, inclusivity, and student engagement. Maintain accurate records of student welfare cases while ensuring confidentiality and compliance with policies. Identify at-risk students and coordinate appropriate follow-up support. Collaborate with faculty, counsellors, residence staff, and administrative departments to address student welfare concerns. Liaise with external agencies (health services, social services, NGOs) for referrals and additional support. Ensure adherence to institutional safeguarding policies and procedures. Contribute to the creation or revision of welfare-related policies and guidelines. Promote a safe and inclusive campus environment. Deliver sessions to students and staff on welfare topics such as bullying prevention, mental health awareness, and safety protocols. Train student leaders and mentors on how to identify and respond to welfare concerns. Closely work with the Office of Registrar to implement student related different guidelines / circular / notifications as issued by the regulatory / statutory bodies Closely work with the Office of Student Council (Mumbai and Off-Campuses) as per direction of the Registrar

Qualifications

Master's degree

in Social Work, Psychology, Education, Counselling, or related field. Experience in student welfare, counselling, or youth support preferred. Certification in counselling or mental-health first aid is a plus.

Skills & Attributes

Excellent communication and interpersonal skills. Empathetic, approachable, and culturally sensitive. Strong problem-solving and crisis-management abilities. * Organized, reliable, and able to handle sensitive information professionally.