Job Description

Student Support - RM Executive

Job Summary:

The RM (Relationship Management) Executive is responsible for managing student

relationships, ensuring high levels of engagement, and providing necessary support

throughout their academic journey. This role requires excellent communication,

problem-solving skills, and a student-centric approach to enhance retention and

satisfaction.

Key Responsibilities:

Act as the primary point of contact for students, addressing their inquiries via calls,
emails, and in-person interactions.

Guide students on course details, enrollment processes, academic schedules, and
exam registrations.

Provide personalized support to students, ensuring they stay motivated and engaged
throughout their studies.

Handle and resolve student concerns efficiently, ensuring a positive learning
experience.

Maintain and update student records, attendance, and feedback in the system. Collaborate with faculty, academic coordinators, and other departments to enhance
student experience.

Assist students with fee payments, installment plans, and financial queries. Conduct regular follow-ups with students to track their progress and address any
challenges.

Organize student engagement activities, webinars, and academic workshops. Ensure adherence to company policies and escalate complex issues to senior
management when necessary.

Key Requirements:

Bachelor's degree in any discipline (Education, Business Administration, or related
fields preferred).

Minimum 1 year of experience in student relationship management, customer service,
or academic administration.

Strong verbal and written communication skills in English (knowledge of Hindi or
regional languages is a plus).

Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools. Excellent interpersonal and problem-solving skills. Ability to work in a fast-paced environment and handle multiple student queries
efficiently.

High level of patience, empathy, and customer service orientation.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person