Job Description

Job Title: Student Support Officer (After-Sales Service)

Location:

Remote

Job Type:

Full-Time

Reports To:

Student Services Manager / Operations Manager

Company:

Gecko Programmes

Location:

Remote

About Gecko Programmes:

Gecko Programmes is a leading provider of training and education services, committed to delivering high-quality learning experiences that support individual development and career progression. We work across various sectors to ensure learners are supported every step of the way.

Role Overview:

Gecko Programmes is seeking a proactive and detail-oriented

Student Support Officer

to join our team remotely. This role is ideal for someone who excels in data management and thrives in a digital environment. You will play a crucial role in supporting learners and maintaining the accuracy of our student data systems.

Key Responsibilities:

Maintain and manage student data using

Microsoft Excel

and internal systems, ensuring all information is accurate and up to date Create and manipulate spreadsheets, using formulas, pivot tables, and data analysis tools to track learner progress and outcomes Provide support to learners via email and online platforms, addressing queries and signposting them to relevant services Assist with enrolment, attendance tracking, and progress monitoring Generate reports and summaries for internal and external stakeholders Coordinate with delivery and admin teams to ensure learner support processes run smoothly Ensure compliance with data protection policies and GDPR standards Contribute to improving and streamlining digital support processes

Essential Skills and Experience:

Strong administrative experience, ideally in an education or training setting

Advanced Microsoft Excel skills

(e.g., pivot tables, VLOOKUP/XLOOKUP, charts, data validation) Excellent IT skills and ability to adapt to new systems quickly High level of attention to detail and accuracy in data entry and reporting Strong written and verbal communication skills Self-motivated and able to work independently in a remote environment Well-organised with the ability to manage multiple tasks and deadlines

Desirable:

Familiarity with CRM or student management systems Understanding of data protection legislation (e.g., GDPR) Experience in remote learner support

How to Apply:

If you're passionate about supporting learners and confident in your Excel and IT skills, we'd love to hear from you. Please send your CV and a short cover letter to [insert contact/email].

Let me know if you want a shorter version for a job board or an application form.

Working Hours:

Monday to Saturday, 9:00 AM - 6:00 PM (Full-Time) Some flexibility may be required during peak enrollment periods or urgent student issues.

What We Offer:

Competitive salary Opportunities for career growth and professional development Friendly, mission-driven team Staff training and support
Job Types: Full-time, Part-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Experience:

working with students: 1 year (Required)
Language:

Britich Accent (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: Remote