Job Description

Role: Student Support Executive (Customer Support Executive)

Company Name:

Edujam LLP - Education / EdTech

Location:

Navi Mumbai & Thane, Maharashtra

Job Type:

Full-Time

Salary:

?16,000 - ?22,000 per month + Uncapped Incentives

Experience:

0-2 Years (Freshers Welcome)

Website: www.edujam.in

About Edujam LLP:

Edujam LLP is a fast-growing EdTech organization dedicated to supporting students throughout their academic journey. We collaborate closely with students and partner universities to provide seamless academic coordination, guidance, and support.

About the Role:

We are hiring a Student Support Executive who is passionate about education and student success. You will be the primary point of contact for students, ensuring smooth onboarding, resolving queries, and coordinating academic and administrative processes.

If you enjoy helping people, communicating clearly, and working in a student-focused environment, this role is perfect for you.

Key Responsibilities

Student Onboarding & Documentation: Verify academic and ID documents during admissions and course progression Handle student interactions via calls, emails, and in-person meetings Student Query Resolution (Calls Mandatory): Address student concerns with empathy, clarity, and professionalism Fee Collection & Records Management: Assist with fee collection, issue receipts, and maintain accurate financial records Academic Communication: Share updates related to assignments, exams, results, and university circulars Data Management: Maintain organized digital and physical student records Follow-Ups: Regular follow-ups on pending fees, missing documents, and student requirements Internal & University Coordination: Coordinate with internal teams and partner universities to resolve issues Operational Support: Support exam registrations, academic events, and other student-facing processes

Who Can Apply?

Education: Bachelor's degree in any stream (mandatory) Experience: 0-2 years Fresh graduates with strong communication skills are encouraged to apply Languages: Fluency in Hindi and English (spoken & written)

Skills We're Looking For:

Excellent verbal and written communication Friendly, empathetic, and solution-oriented attitude Strong organizational and time-management skills Ability to multitask and meet deadlines Team player with a passion for education and student success

Work Schedule

Days: Monday to Saturday

Timings: 10:00 AM - 7:00 PM

What You'll Gain:

Hands-on experience in student services and academic operations Exposure to university-level coordination and processes Career growth opportunities in the fast-growing EdTech sector Skill development in communication, coordination, and documentation Supportive and student-focused work culture Yearly Bonus + Uncapped Incentives

Ready to Apply?

Send your updated resume to: ruwaida.hredujam@gmail.com

For queries: +91 93727 24691

Join Edujam LLP and be part of a team where student success begins with your support.

Job Types: Full-time, Permanent, Fresher

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

Internet reimbursement Paid time off
Work Location: In person