to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a smooth and positive experience for students throughout their journey with us.
Key Responsibilities:
Assist students with their queries regarding course offerings, registration, and exams.
Provide guidance on account-related issues, payment processes, and technical support.
Maintain accurate records of student interactions and ensure follow-up.
Offer timely and effective resolution of student complaints and concerns.
Coordinate with other departments to ensure student satisfaction.
Help students with platform navigation and accessing study materials.
Ensure students are aware of relevant updates, events, and deadlines.
Requirements:
Good communication skills (both written and verbal).
Good understanding of MS Excel.
Ability to handle multiple tasks and work in a fast-paced environment.
Previous experience in customer service or student support is a plus.
Proficiency in using CRM systems or customer support tools is a plus.
Job Types: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Are you comfortable with the shift timings (12 PM - 9 PM)?
If Working, what is your current salary in LPA?
Experience:
total work: 1 year (Preferred)
Customer support: 1 year (Preferred)
Language:
English (Required)
Work Location: In person
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