Job Description

Job Summary:

We are looking for a dynamic, empathetic, and service-oriented

Student Support Executive

to provide end-to-end assistance and ensure a smooth academic experience for our students. The candidate will act as the primary point of contact for students, addressing their inquiries, resolving issues, guiding them through the academic process, and ensuring their engagement and satisfaction throughout their journey.

The ideal candidate will have strong interpersonal and communication skills, a problem-solving mindset, and the ability to multitask in a fast-paced environment.

Key Responsibilities:Student Assistance & Query Resolution:

Act as the first point of contact for student queries via email, phone, chat, or in-person. Respond promptly to academic, administrative, technical, or general inquiries and provide accurate information. Guide students on course enrollment, schedules, exams, certifications, platform usage, or documentation needs.

Onboarding & Orientation:

Assist with onboarding new students by explaining program details, login credentials, LMS navigation, and support policies. Conduct welcome calls and orientation sessions to ensure smooth transitions.

Ongoing Support & Relationship Management:

Build and maintain positive relationships with students to ensure engagement, satisfaction, and retention. Follow up on inactive students or those at risk of dropping out and provide necessary motivation or support. Maintain regular communication with students throughout their academic journey.

Coordination & Escalation Handling:

Coordinate with internal departments like academic teams, tech support, finance, and faculty to resolve complex student concerns. Escalate unresolved issues to the appropriate level with proper documentation and follow-through.

Monitoring & Reporting:

Track student issues and resolution timelines in the CRM or support system. Generate weekly/monthly reports on support tickets, student satisfaction, and feedback trends. Maintain accurate records of student interactions and support logs.

Feedback & Improvements:

Collect student feedback and relay it to relevant departments for service and process improvement. Assist in developing FAQs, knowledge base articles, and support documentation to reduce repeated queries.
Job Type: Full-time

Pay: ?40,000.00 - ?45,000.00 per month

Schedule:

Day shift Morning shift
Application Question(s):

Required Female Candidate
Education:

Bachelor's (Preferred)
Work Location: In person