Job Description

Role: Student Support Executive (Customer Support Executive)

Edujam LLP - Education / EdTech

Location:

Navi Mumbai & Thane, Maharashtra

Job Type:

Full-Time

Experience:

0-2 Years (Freshers Welcome)

Salary:

?16,000 - ?22,000 per month +

Uncapped Incentives

Website:

www.edujam.in

About Edujam LLP:

Edujam LLP is a growing EdTech organization committed to helping students succeed in their academic journeys. We work closely with students and partner universities to deliver seamless academic support and guidance.

About the Role:

We are looking for a

Student Support Executive

who is passionate about education and student success. In this role, you will be the key point of contact for students--supporting them through onboarding, academic coordination, and query resolution. If you enjoy helping people, communicating clearly, and working in a student-centric environment, this role is for you.

Key Responsibilities:

Student Onboarding & Documentation

: Verify academic and ID documents during admissions and course progression. Handle interactions via phone, email, and in person

Student Query Resolution (Calls Mandatory)

: Address student queries with clarity, empathy, and professionalism

Fee Collection & Records Management

: Assist with fee collection, issue receipts, and maintain accurate financial records

Academic Communication

: Share updates related to assignments, exams, results, and university circulars

Data Management

: Maintain well-organized student records (digital and physical)

Follow-Ups

: Regularly follow up on pending fees, missing documents, and student requirements

Internal & University Coordination

: Coordinate with internal teams and partner universities to resolve academic or administrative issues

Operational Support

: Support exam registrations, academic events, and other student-facing processes
Who Can Apply?

Education:

Bachelor's degree in any stream (mandatory)

Languages:

Fluency in

Hindi and English

(spoken and written)

Experience:

0-2 years Fresh graduates with strong communication skills and a student-first attitude are encouraged to apply

Skills We're Looking For:

Excellent verbal and written communication Friendly, empathetic, and solution-oriented approach Strong organizational and time-management skills Ability to multitask and meet deadlines Team player with a passion for education and student success

Work Schedule:

Days:

Monday to Saturday

Timings:

10:00 AM - 7:00 PM
What You'll Gain:

Hands-on experience in student services and academic operations Exposure to university-level coordination and processes Career growth opportunities in the fast-growing EdTech sector Skill development in communication, coordination, and documentation Supportive and student-focused work culture

Yearly Bonus

Ready to Apply?

Send your updated resume to:

ruwaida.hredujam@gmail.com

For queries:

+91 93727 24691

Join Edujam LLP and be a part of a team where student success begins with your support.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Internet reimbursement Paid time off
Work Location: In person