Job Description

Join Edujam LLP as an Student Support Executive (Customer Support Executive)

Location:

Navi Mumbai & Thane, Maharashtra

Job Type:

Full-Time |

Experience:

0-2 Years (Freshers Welcome!)

Salary:

?16,000 - ?22,000 per month

Industry:

Education / EdTech

Website:

edujam.in

About the Role

Are you passionate about education and student success? Edujam LLP is looking for a

Student Support Executive

to be the bridge between students, internal teams, and our partner universities. You'll play a key role in ensuring students receive timely, empathetic, and efficient academic support throughout their learning journey.

Key Responsibilities

Student Onboarding & Document Handling (Phone, Email & In-Person)

Verify academic and ID documents submitted during admission and course progression.

Student Query Resolution ( Calls are mandatory)

Respond to student inquiries via phone, email, or in person with clarity and care.

Fee Collection & Record Keeping

Assist with fee collection, issue receipts, and maintain up-to-date financial records.

Academic Updates

Communicate key updates related to assignments, exams, results, and circulars promptly.

Data Management

Maintain organized student records--both digital and physical.

Follow-Ups

Regularly follow up on pending fees, missing documents, or other student requirements.

Internal Coordination

Coordinate with internal teams and university partners to resolve academic and admin matters.

Operational Support

Help manage academic events, exam registrations, and student-facing processes.

Who Can Apply?

Education:

A Bachelor's degree in any stream (required)

Languages:

Proficiency in

Hindi and English

(spoken and written) is essential

Experience:

0-2 years of experience (Fresh graduates with strong communication and a student-first mindset are highly encouraged to apply)

Skills We're Looking For:

Excellent communication (verbal & written) Friendly and empathetic approach to problem-solving Strong organizational and time-management skills Ability to handle multiple tasks and meet deadlines Team player with a passion for education and student success

Work Schedule

Days:

Monday to Saturday

Timing:

10:00 AM - 7:00 PM

What You'll Gain

Real-world experience in student services and academic support Deep understanding of university-level academic operations Opportunity to grow within the booming EdTech industry Skill development in communication, coordination, and documentation A collaborative, student-centric work environment

Ready to Make a Difference?

Send your updated resume to:

ruwaida.hredujam@gmail.com

Have questions? Contact us at:

+91 93727 24691

Make your mark in education with Edujam--

where student success starts with your support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Internet reimbursement Paid time off
Work Location: In person