Job Description

Fluent Fast Academy is looking for a Student Support Assistant to handle communication with existing students and ensure a smooth learning experience.

This role is not sales-focused. The main responsibility is to support students politely, professionally, and on time through WhatsApp and calls.

Key Responsibilities

Respond to current students' queries via WhatsApp and phone in a polite and professional manner

Follow up with students regarding batch allocation, schedules, and class-related updates

Coordinate with the operations team for batch confirmation and class details

Ensure no student message is ignored or delayed

Escalate issues to the concerned team when required

Maintain proper records of student communication

Required Skills

Good

spoken English and Hindi

(professional and calm tone) Strong

communication and listening skills

Ability to handle students

patiently and empathetically

Basic knowledge of WhatsApp, Excel/Google Sheets Responsible and punctual work attitude

Who Should Apply

Candidates with experience in student support, customer support, BPO, EdTech, or education institutes

People who enjoy helping and talking to students

Candidates looking for a stable, long-term role

How to Apply: Apply on Indeed or WhatsApp your resume at 8178342364

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person