2+ Years (Minimum 1 Year in Education Domain - Post-Sales/Backend Preferred)
Location:
Rohini Delhi
Shift:
Flexible / Willing to Work in Shifts
Employment Type:
Full-Time
About the Role:
We are looking for dynamic and driven professionals to join our Operations team specializing in PhD admission processes. The ideal candidate will have strong experience in backend processes within the education domain, university coordination, and post-sales support. This role is critical in ensuring a smooth academic journey for students by facilitating effective communication, managing university-related workflows, and supporting internal teams.
Key Responsibilities:
1.
Client Support and Coordination
Provide both pre-sales and post-sales support to the sales and counseling teams
Manage client calls and meetings when required
Build and maintain strong client relationships, ensuring queries and concerns are addressed promptly
Guide candidates through admission and registration processes
2.
Task & Process Management
Oversee and manage internal post-admission workflows
Ensure timely execution of assigned tasks with minimal supervision
Coordinate regularly with universities for student proceedings and updates
Follow up with internal departments and external stakeholders for case resolutions
Maintain accurate records, reports, and documentation in real time
3.
Communication & Collaboration
Act as a liaison between students and university representatives
Collaborate with internal departments to ensure service accuracy and student satisfaction
Ensure compliance with internal policies and guidelines
Identify and recommend opportunities for continuous process improvement
Candidate Requirements:Mandatory:
Minimum 2 years of total professional experience, with at least 1 year in the education sector
Hands-on experience in post-sales, backend operations, or admission support
Prior experience in university coordination and handling academic processes
Good to Have:
Strong communication skills in both English and Hindi
Problem-solving attitude with a solution-oriented mindset
Ability to multi-task and manage different roles simultaneously
Good interpersonal and relationship-building skills
Confidence with a proactive and outgoing personality
Fast learner with a capability to grasp domain knowledge quickly
Preferred Backgrounds:
Candidates with Study Abroad, Higher Education Institutions, or University experience are welcome to apply.
Apply or Share CV at sumeet@aimlay.com or 9211712210 ( whatsapp only no calls)
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?42,000.00 per month
Benefits:
Commuter assistance
Health insurance
Paid sick time
Provident Fund
Schedule: