Job Description

Role Summary:

The Student Success Manager ensures smooth day-to-day operations, from academic logistics to student amenities, delivering an end-to-end quality experience for all LeapStart learners. This position serves as the primary advocate for student needs and continuously works to enhance the campus environment.

Key Responsibilities:

Coordinate academic schedules, events, and workshops to optimize student learning experiences. Manage logistics for student services such as transport, boarding, and welfare, ensuring all amenities meet quality standards. Design and implement comprehensive feedback collection systems to gather student input on all aspects of their experience. Analyze feedback data and create actionable reports for distribution to respective department heads. Track resolution progress of identified issues according to established Turn-Around-Times (TATs) and escalate when necessary. Track and resolve student grievances with empathy and speed, maintaining detailed records of resolution processes. Collaborate with faculty and operations teams to enhance student well-being and overall experience. Drive student engagement initiatives that foster community and belonging. Conduct regular feedback sessions with student representatives to identify emerging needs and concerns.

Qualifications:

Any graduate with strong people management and operations experience. 5+ years in academic or student operations. Excellent coordination and communication skills. Experience in data collection, analysis, and reporting. Demonstrated ability to implement and manage feedback systems.
Location: On-campus | Type: Full-time | Reports to: HoE

Job Type: Full-time

Benefits:

Internet reimbursement
Schedule:

Day shift
Application Question(s):

Have you previously implemented or managed a student feedback or grievance redressal system
How comfortable are you with analyzing feedback data and creating reports for leadership or department heads
Can you share an example of how you resolved a complex student issue while coordinating with multiple departments
What strategies would you use to enhance student engagement and create a sense of community on campus

Experience:

academic operations or student support services: 5 years (Required)
Work Location: In person