Job Description

The Student Success Manager is responsible for ensuring a positive and productive learning experience for students from enrollment to completion. This role focuses on student engagement, progress tracking, issue resolution, and ensuring high satisfaction and retention rates.

Key Responsibilities:

Serve as the main point of contact for students throughout their learning journey. Monitor student performance, attendance, and engagement, and provide timely support or interventions. Conduct regular check-ins and feedback sessions to ensure students' academic and career goals are on track. Coordinate with academic teams, trainers, and placement officers to ensure smooth delivery of courses and student outcomes. Manage fee collection and follow-ups in coordination with the accounts team. Address student grievances and resolve concerns promptly and professionally. Maintain student records and prepare reports on progress, performance, and satisfaction levels. Organize orientation, workshops, and engagement activities to enhance the student experience. Support placement activities by coordinating between students and the placement team.

Key Skills & Competencies:

Strong communication and interpersonal skills Empathetic, student-focused attitude Excellent organizational and multitasking abilities Problem-solving and conflict-resolution skills Proficiency in MS Office / CRM tools Team coordination and relationship management

Qualifications & Experience:

Bachelor's degree in Education, Management, Psychology, or related field (Master's preferred). 5-8 years of experience in student success, academic operations, or counselling roles. Experience in training institutes or educational organizations preferred.
Job Type: Permanent

Pay: ?28,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Work Location: In person