Job Description

Role Summary:

The Student Success Manager plays a pivotal leadership role in managing the academic and operational functions of the center. Responsible for driving student satisfaction, performance, and retention, the manager oversees counselling, academic delivery, support services, and team coordination--ensuring excellence in the student lifecycle, much like a branch head.

Key Responsibilities:

Center & Team Leadership

Lead and manage the student success and academic operations team. Ensure smooth day-to-day functioning of the center. Monitor performance metrics and ensure KPIs are met across departments.

Student Lifecycle Management

Supervise onboarding, induction, and academic progression of students. Implement proactive interventions for at-risk students. Maintain high student satisfaction, engagement, and retention.

Academic & Support Coordination

Coordinate with faculty and mentors for effective delivery of programs. Address academic grievances, feedback, and escalation management. Ensure timely support services: counselling, queries, schedule management.

Revenue & Compliance

Monitor fee collection status and ensure follow-ups are done effectively. Ensure all operational and academic processes are audit-ready. Handle documentation, reports, and data accuracy.

Stakeholder Communication

Act as the key point of contact for parents, students, and internal departments. Conduct parent meetings, progress updates, and feedback sessions.

Center Growth Initiatives

Drive initiatives to improve student outcomes and referrals. Support marketing and outreach efforts for center visibility and admissions.

Required Skills & Competencies:

Strong leadership and team management abilities Excellent communication, problem-solving, and interpersonal skills Hands-on experience in education management, counselling, or academic operations Proficiency in using CRMs, Learning Management Systems, and MS Office Target-driven with a student-first mindset
Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Provident Fund
Work Location: In person