Job Description

Please read the full job description carefully before applying. This role requires daily follow-ups, operational discipline, and clear written communication.

for Student Success Associate

Chess Gaja, founded by Grandmaster Priyadharshan Kannappan, is a global online chess academy with students across 40+ countries. We focus on structured chess improvement, long-term student development, and disciplined execution -- not casual or ad-hoc coaching.

We are looking for a

Student Success Associate

who will play a key role in ensuring our students and parents have a smooth, organized, and supportive learning experience.

Role Overview (Read Carefully)

This is

not a sales-only role

.

Your primary responsibility is to

support existing students and parents

, mainly through

WhatsApp-based communication

, ensuring:

Timely reminders Clear follow-ups Accurate tracking Strong coordination between students, parents, and coaches
You will be the

first line of continuity and accountability

in a student's journey at Chess Gaja.

This role is ideal for someone who enjoys:

Structured work Clear processes Daily execution Helping systems run smoothly

Work Schedule

Working Hours:

9:00 AM - 6:00 PM
(Other shifts such as 5:00 AM - 2:00 PM or 12:00 PM - 9:00 PM may be assigned after probation)

Working Days:

Monday to Saturday

Weekly Off:

Sunday

Key Responsibilities

Primary Responsibilities (Core of the Role)

Communicate with students and parents via

WhatsApp Business, email, and phone

Send

payment reminders, performance reports, and follow-up messages

Track student attendance, engagement, and progress updates Coordinate with coaches to collect session feedback and updates Share coach updates and feedback summaries with parents Maintain accurate records in our

CRM and internal tracking systems

Ensure no student or parent query goes unanswered or unresolved Proactively identify students who may need additional follow-ups or support

Secondary Responsibilities (Supportive)

Assist with enrollment, renewals, or plan extensions when required Support inbound leads during peak periods Help internal teams (coaching, operations) with coordination tasks Contribute ideas to improve student communication and retention systems

What We Are Looking For

Ability to work independently with minimal supervision Fast and accurate typing with clear, polite communication Strong attention to detail and follow-through Comfortable handling repetitive yet important operational tasks Ability to manage multiple conversations without losing clarity Calm, patient, and professional while dealing with parents and students Willingness to learn tools, systems, and workflows

Required Skills & Qualifications

Excellent English communication skills

(written and spoken) Basic chess knowledge
(Preferably 1000+ Chess.com rating or equivalent on Lichess)

Basic comfort with technology and online tools Strong organizational and multitasking skills Reliable internet connection and disciplined work habits

We Will Train You On

WhatsApp Business communication best practices CRM, LMS, and internal tracking tools Chess Gaja's internal workflows and SOPs Understanding student learning paths and the chess training ecosystem

Who This Role Is Ideal For

Freshers or candidates with internship / early work experience Individuals who enjoy structured execution over constant improvisation People looking to grow into

operations, student success, or team coordination roles

Candidates who take ownership and pride in doing the "small things" right

Who This Role Is NOT For

Those looking only for a high-pressure sales role People uncomfortable with daily follow-ups and accountability Candidates expecting unstructured or casual work environments

Why Join Chess Gaja

Work closely with a mission-driven education company Gain exposure to global students and structured online operations Learn systems, discipline, and execution -- not just tasks Clear scope to grow into senior operations or student success roles
If you're someone who values

clarity, consistency, and responsibility

, and wants to be part of a growing education organization, we'd love to hear from you.

Candidates who successfully clear the application screening will be invited to an asynchronous video interview as the next step.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits:

Flexible schedule Leave encashment Paid sick time Work from home
Application Question(s):

Please type the following sentence exactly as shown. Do NOT copy-paste.
Thank you for your message. I will check this with the coach and get back to you shortly.

In 2-3 sentences, explain what you understand about the Student Success Associate role at Chess Gaja. Why are you applying for this role at Chess Gaja?
(Minimum 80 words)

A parent has not responded to your last two WhatsApp follow-ups regarding a pending payment.
What would you do next? Please list 3-4 clear steps.

This role involves daily reminders, tracking, and follow-ups.
What helps you stay consistent and focused when work becomes repetitive?

Have you read the full job description carefully, including the section "Who this role is NOT for"? Type only Yes or No as answer Is there anything else you would like us to know about how you work or what you expect from this role? Can you bring your own device? (Laptop and Mobile Phone) Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps? This is a remote role. However, candidates based in or around Madurai are preferred, as occasional visits to our registered office may be required for training, meetings, or coordination.
Education:

Bachelor's (Required)
Work Location: Remote