Job Description

Job Title:

Student Relations Officer

Location:

Kollam

Job Summary:

We are seeking a student-focused

Student Relations Officer

to ensure learners have a smooth and positive experience throughout their journey with us. In this role, you will be the bridge between students and the academic/operations teams, supporting learners from enrollment to course completion in a fast-paced EdTech environment.

Key Responsibilities:

Act as the primary point of contact for enrolled students, addressing queries and resolving concerns. Guide students on course navigation, learning platforms, and digital tools. Support students with scheduling, attendance, exams, and certification processes. Monitor student engagement and proactively follow up to reduce dropouts. Collect feedback to improve student experience and report insights to management. Coordinate virtual and offline student engagement activities (orientation, workshops, webinars). Maintain accurate student records in the CRM/LMS system. Collaborate with academic and sales teams to improve retention and satisfaction.

Requirements:

Bachelor's degree (Education, Management, Psychology, or related field). 1-3 years of experience in student relations, academic counseling, EdTech, or customer service. Strong communication, empathy, and problem-solving skills. Ability to handle student issues with patience and professionalism. Familiarity with CRM/LMS tools and MS Office. Proactive, organized, and able to multitask in a digital-first environment.
Contact: 96450 86664

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment
Work Location: In person