Job Description

Job Title: Student Counsellor

Salary: ₹15,000.00 - ₹17,000.00 per month

Location: Mankavu, Kozhikode

Employment Type: Full-time | Permanent | Fresher

Position Summary

We are looking for an energetic, results-oriented Student

Counsellor

to join our team. The primary focus of this role is to engage prospective students, offer detailed insight into our educational programs, resolve their questions, and facilitate their enrolment journey. The ideal candidate will be instrumental in helping individuals make sound academic choices while consistently achieving enrolment and performance targets.

Key Responsibilities

Student Outreach:

Initiate contact (via phone, email, etc.) with potential students who have shown interest in our course offerings.

Program Consultation:

Clearly articulate details about our programs, including criteria for admission, fee structures, financial aid availability, and potential career paths.

Personalized Guidance:

Build strong relationships with prospective students by understanding their educational goals and offering customized advice and support.

Enrollment Facilitation:

Provide comprehensive support throughout the entire application and enrollment process to ensure a smooth, positive experience for the candidate.

Performance Metrics:

Consistently meet or surpass established monthly enrollment quotas and other critical performance indicators.

Data Management:

Utilize the CRM system to accurately record and maintain up-to-date information on all student interactions and progress statuses.

Interdepartmental Liaison:

Collaborate effectively with the admissions and academic departments to guarantee a seamless transition and onboarding for new students.

Issue Resolution:

Address student concerns proactively and provide effective solutions to help them reach well-informed enrollment decisions.

Market Intelligence:

Stay current on program updates, evolving education trends, and competitor offerings to ensure the provision of accurate and relevant information.
Required Qualifications & Skills

Experience & Attributes

Demonstrated experience in a role such as telesales, customer support, or similar (previous experience within the education or academic services sector is a plus). Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. A persuasive and confident communication style that drives lead conversion into successful enrollments. Highly self-motivated, goal-oriented, and effective working both independently and as part of a team. Familiarity with CRM platforms and Microsoft Office suite is advantageous.
Core Competencies

Empathetic and active listening skills Effective time management and organizational aptitude Proficiency in problem-solving and conflict resolution High level of adaptability and resilience
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person