Job Description

Candidates from nearby location preferred

Minimum one year experience in study abroad field is an added advantage

Prefer Freshers with Good communication skill Just completed Masters or Bachelors

Responding to Enquiry Calls and managing Walk-ins (including handling

walk-ins for other counsellors in their absence)


Conducting a thorough assessment of Student Profiles


Providing Career Counselling - guiding students to suitable programs and

countries based on their interests and needs


Ensuring confidentiality and privacy when dealing with student information


Offering guidance and advice to students on appropriate study options

considering their academic background, interests, and career aspirations


Supplying students with accurate and dependable information


Promptly sharing course options post-counselling


Updating CRM without leaving any pending tasks


Timely following up with students, maintaining ongoing communication

throughout the application process, providing assistance, etc.


Conducting program searches for students requesting programs not on the

provided list


Forwarding Application Requests to the Processing Department


Collecting necessary documents from students as per the Processing

Department's requirements


Forwarding university mail communications to the Processing Department


Conducting Offer follow-ups in collaboration with the Processing

Department


Handling Payment Conversions


Coordinating interviews, both mock and university interviews, with the

interview team and providing student feedback


Referring students to the IELTS department when an IELTS score is necessary


Assisting with Visa Processing Department tasks


Sending students' required documents to the Documentation Department

promptly after fee payment


Providing Pre and Post Departure Assistance


Serving as the main point of contact for students on behalf of Edroots


Coordinating with other departments like Processing, Documentation, IELTS

for student updates


Keeping the company mobile and WhatsApp active for efficient

communication


Monitoring official emails for timely and accurate responses, including

checking the spam folder


Participating in company events and representing the company at event

locations when necessary, such as Expos, Marketing activities, Annual

meetings, etc.


Adhering to company policies

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Application Deadline: 26/04/2025
Expected Start Date: 28/04/2025