Job Description

Description

Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You'll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you're excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

The Role:

We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN's Hyderabad office.


This role is responsible for 24x7 monitoring and first-level operational support of DAZN's streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.


The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.


This is a hands-on role in a fast-paced, 24x7 operational environment.

What you'll be doing:

Monitoring & Alert Response

Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools. Perform continuous platform health checks before, during, and after live events. Identify issues proactively, including subtle playback or quality degradations. Create clear, well-structured tickets and initiate timely discussions with relevant teams. Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs. Maintain accurate incident records, including observations, actions taken, and outcomes. Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes. Coordinate with internal teams and third-party vendors until issues are fully resolved.

Incident & Live Event Support

Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues. Perform initial troubleshooting for playback, CDN, and platform-related problems. Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication. Prioritize customer impact during live sports events to minimize disruption. Track incidents through resolution and post-event validation.

Root Cause & Prevention Support

Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence. Support L2/Lead engineers in reproducing issues and identifying contributing factors. Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.

Event Readiness

Conduct pre-event system and platform readiness checks. Coordinate with relevant teams to confirm readiness before event start. Monitor live events closely and escalate issues immediately to reduce customer impact.

Documentation & Knowledge Sharing

Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.

Share insights and lessons learned with the team to continuously improve operational readiness and processes.

Required Skills & Qualifications

Sports Streaming & Live Event Mindset

Clear understanding of how live sports events operate and the critical nature of real-time streaming. Ability to remain highly alert and responsive during live events and PPVs. Strong ability to quickly identify issues, even with partial data or early indicators. Proven capability to convert observations into actionable tickets and effective escalations. Strong follow-through to ensure issues are fully resolved and do not reoccur.

Technical Qualifications

Bachelor's degree in Computer Science, Information Technology, or a Media/Streaming-related field. 0-2 years of experience in IT operations, technical support, or streaming-related roles. Understanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming). Familiarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar. Basic Linux knowledge, including log inspection and simple command usage. Strong analytical and problem-solving skills. Good written and verbal communication skills. Willingness to work in a 24x7 rota-based environment.

Preferred Skills

Experience supporting live sports or time-critical streaming platforms. Exposure to CDNs, OTT platforms, or cloud-based streaming services. Basic scripting or automation skills (Python, Bash) for operational support. Knowledge of AWS Media Services. High-level understanding of playback services, manifests, and DRM.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES - THE 'HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to

Make It Happen.

Prioritising what matters drives progress and positive outcomes,

Focusing On Impact.

Collective ambition builds optimism and success, in order to

Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.