Ministry of Skin, a leading dermatological clinic in Bangalore, is seeking a dynamic and results-driven Business Development Associate to join our team. The ideal candidate will be responsible for generating leads through cold calls, handling client inquiries, converting leads into walk-ins, and ensuring excellent customer service. This role requires exceptional communication skills, proficiency in English (knowledge of Kannada is advantageous), and a proactive attitude towards learning and adapting to new challenges.
Exeprience - Healthcare industry (3 to 5 year)
Roles & Responsibilities:
1. Business Strategy & Growth Planning
Develop and execute strategies to increase patient inflow and revenue.
Identify market trends, competitor analysis, and new service opportunities.
Optimize pricing models for treatments and packages.
2. Operational Efficiency & Process Improvement
Standardize and optimize clinic operations for smooth patient flow.
Implement and monitor SOPs (Standard Operating Procedures) for consultations, treatments, and follow-ups.
Oversee inventory management, ensuring adequate stock levels of medical supplies.
3. Sales & Marketing Coordination
Work with the Sales and Conversion Specialist to improve lead conversion rates.
Collaborate with the marketing team to enhance brand visibility and patient engagement.
Track patient feedback and improve service quality based on insights.
4. Financial & Performance Management
Monitor clinic revenue, expenses, and profitability.
Set and track performance KPIs for the team (conversion rates, patient retention, etc.).
Reduce operational costs without compromising service quality.
5. Staff Management & Training
Oversee staff productivity and ensure high service standards.
Conduct training sessions on customer service, sales, and operational best practices.
Improve internal communication and coordination among departments.
6. Compliance & Quality Assurance
Ensure adherence to healthcare regulations, patient confidentiality laws, and clinic policies.
Maintain a high standard of hygiene, safety, and ethical medical practices.
Required Skills
Strong business acumen with experience in healthcare, aesthetics, or wellness industry.
Expertise in operations management, financial planning, and strategic growth.
Knowledge of digital marketing, CRM, and patient engagement tools.
Ability to work closely with dermatologists, staff, and external partners.
Excellent problem-solving, leadership, and communication skills.
Deadline for Applications -
Ministry of Skin is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Work Location: In person
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