Job Description

What success looks like in this role:

Purpose of Role

The Strategic Solution Architect contributes to high-quality, delivery-ready GDS solutions through consistent execution, increasing independence, and learning. They support more complex deals, gain exposure to strategy, and serve as a reliable technical and process contributor.

Key Responsibilities:

1. Deliver Solution Components

Own smaller opportunities end-to-end, and support larger deals alongside S5/S6 Contribute clearly defined design elements, cost estimates, and artefacts Participate in internal and external reviews

2. Learn and Improve

Build cross-tower knowledge and commercial fluency Use guidance and feedback to improve capability over time Ask for development feedback and act on it

3. Engage with Clients and Stakeholders

Support presales engagements and presentations Communicate clearly with Sales, Delivery, and SMEs Build confidence and credibility through preparation and clarity

4. Support Team Development

Contribute artefacts, ideas, and insight to the SA community Participate actively in solution reviews, retros, and enablement sessions Help uplift shared team maturity
#LI-SP2

You will be successful in this role if you have:

Required Experience

8+ Years of experience in ITIL Framework Some service delivery, solution design, or presales Familiarity with ITSM and related GDS service areas Experience contributing to presales or implementation artefacts Strong communication and planning skills Desire and commitment to grow into full solution ownership

Lominger Competencies

Action Oriented

- Takes initiative and pushes tasks forward

Technical Learning

- Absorbs new service details quickly

Customer Focus

- Keeps client context central in decision-making

Integrity and Trust

- Builds credibility through follow-through

Listening

- Takes input seriously and responds with care

Time Management

- Balances priorities and tracks progress

Composure

- Maintains professionalism under pressure

Drive for Results

- Demonstrates accountability for outcomes

Problem Solving

- Resolves issues with structured thinking

Learning on the Fly

- Adjusts based on feedback and exposure

Key Outcomes

Consistent delivery of validated, high-quality solution inputs Demonstrated improvement in ownership and influence Positive impact on team engagement and collaboration Clear development trajectory toward Principal (S5) role
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