Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Strategic Communications Assistant Manager- Client Service
Are you a strategic communications advisor? We're looking for a communications professional -- with marketing and internal engagement experience -- to define and execute impactful and compelling strategies, plans and materials to communicate to employees, potential employees and EY client service teams.
The opportunity
At EY Global Delivery Services (GDS), we work hand in hand with the business to build awareness of our services and solutions; to bring our purpose -- building a better working world -- to life for our people, clients and communities; to engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY and the GDS brand. We're looking for a communications professional -- with marketing and internal engagement experience -- to define and execute impactful and compelling strategies, plans and materials to communicate to employees, potential employees and EY client service teams. We work in a fast-paced, global environment to deliver integrated marketing and internal communications programs. We are responsible for campaign design and content development for a variety of internal and external channels to contribute to and lead global programs that help EY people understand GDS and enhance our reputation in the market.
Your key responsibilities
We are looking for an experienced communications professional with the ability to use key messages to inform, engage and inspire multiple audiences. You must be able to strategize, execute and deliver external and internal communications campaigns and be responsible for creating corporate content. You will work with a variety of stakeholders to create engaging communication products, both within and outside EY, to support our GDS Sector team. You must be a great storyteller and content writer with outstanding project management skills. Your primary responsibilities will include creating informative content to share EY's value proposition in the market, with the media and with our people. We need someone with expertise in managing all communications channels, including but not limited to social media, internal sites and events. You should be comfortable working in a flexible and agile environment, often with virtual teams across time zones. And you will coordinate communications work between our team, in-house designers, vendors and editorial groups across EY. Demonstrating the ability to manage multiple projects, prioritize and manage time effectively are crucial to the role's success.

Skills and attributes for success

• Excellent copywriting, editing and storytelling skills, as well as strong verbal communication skills
• Ability to collaborate, team and network across a matrixed organization
• Proven capability to translate the business agenda into high-quality, relevant, audience-centric communications
• Advanced listening and interpretation skills
• Creative, innovative thinking
• Strong influencing abilities, especially influencing without authority
• Strong experience managing and advising senior stakeholders
• Exceptional attention to detail, organizational skills, and ability to multi-task and prioritize
• Excellent project management, problem-solving and delegation abilities
• Strong deadline-orientation and ability to work under tight deadlines and manage time accordingly

To qualify for the role, you must have

• Bachelor's or master's degree in marketing, journalism, communications or public relations
• 7-10 years in external or internal communications roles

Ideally, you'll also have

• Previous experience in large, matrix organizations
• Prior experience with an IT or B2B firm.

What we look for

• Ability to support communications planning across multiple campaigns
• Ability to advise leadership on how to use communications to make an impact with audiences effectively
• Experience in developing key messaging and tactics to engage EY and GDS audiences
• Understanding effective use of different channels
• Using metrics and measurement tools to analyse the impact of various communications; making modifications where necessary.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.