Job Description

Store Manager

Reporting to: Area Manager / Senior Area Manager

KRA:

Store Operations Sales & Budget Customer Service Billing & Cash Handling People Management & Training / Retention
Knowledge, Skills & Abilities:

Effective communication & influencing skills Ability to work in a Team Excellent customer handling skills Customer Service orientation
Qualifications & Exposure:

Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM
Fresher

12th Pass/ Graduate with min 3 months - 2 year of experience in
handling F&B Retail unit as a RM / ARM / Shift In-Charge.

F& B Retail or related industry exposure
Duties & Responsibilities:

Adhere to the Sales & Operations processes, set by the Company, in
order to have satisfied customers.

Monitoring the entire Outlets' Cleanliness and Sanitation especially the
Dining Area as per standards, and keep appropriate records.

Monitor actions of staff and customers to ensure that health and safety
standards are maintained.

Estimate stock and ensure timely indents are placed to replenish them. Closely work with Area Managers to order supplies such as smallware
and cleaning items.

Inspect equipment and food deliveries. Coordinate with Area Manager and arrange for maintenance and
repair of equipment and other services.

Conduct Team Briefing / De-Briefing (One Minute Meetings) every day
morning and evening and discuss the day's agenda and sales

numbers with the team.

Maintain Log Books with regard to SOP's. Opening and Closing of the Outlet on a daily basis. Safeguarding the assets of the organization by staying vigilant,
implementing practices like month end inventory, surprise audits &

keeping a check on policies and procedures being practiced

religiously by the staff.

HONEYCOMB RETAIL (INDIA) PVT. LTD.

JDs & KRAs

pg. 2

Ensure outlet targets such as Sales Targets & APC targets are achieved
consistently.

Recruit, hire, and oversee training for staff. Responsible for Outlet
Attrition

Design & Follow Duty Roster effectively. Schedule staff work hours and
activities.

Make decisions and solve problems concerning staff. Guide, direct, train and develop staff. Maintain Attendance of Staff & update Area Manager / HR on a daily
basis

Follow all the processes to track New Joinee's, Resignations & Staff
Transfers designed by the HR Department.

Assist HR in New Joinee Documentation. Take one on one session with underperforming staff and give regular
update to Area Manager

Retention of good staff. Strictly Adhere to Grooming Standards. Resolve customer complaints about food quality or service. Monitor staff in the service area and handle first level customer
complaints.

The actual sales to track daily against budget and to be briefed to all
team members.

The log book/ sales tracker to be filled up religiously and should be
used as records for the team members.

The APC to be monitored daily and shared with team members to
improve the same by suggestive selling techniques.

The Suggestive selling targets to be set for the team members to help in
improving APC.

The beverage & add on sales to be pushed to in suggestive selling to
increase APC and lower food cost.

To manage outlet wastage less than 0.25 % on cost price. Should ensure that Company assets provided to the store is maintained
well.

To identify, nurture and grow 'talent' within the team.
Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Store manager QSR: 4 years (Required)
Language:

Kannada & English (Required)
Work Location: In person