Job Description

Location: Radha Bazar Street, Kolkata

Business: S M Ice Cream Mart (Wholesale - Ice Cream & Bakery Raw Materials)

Job Summary:

We are looking for a responsible and experienced Store Manager to independently handle our wholesale store operations. The role involves managing daily sales, inventory, customer relationships, and ensuring smooth store functioning while actively upselling products to increase revenue.

Key Responsibilities:

Store Operations:

Manage day-to-day store activities and opening/closing procedures Ensure proper cleanliness, display, and organization of products Coordinate with owners for pricing, offers, and new product launches
Sales & Billing:

Handle counter sales and wholesale billing Maintain daily sales records (manual / Excel / billing software) Prepare daily, weekly, and monthly sales reports
Inventory & Stock Management:

Keep accurate track of stock (inward, outward, closing stock) Ensure timely stock replenishment and avoid stock-outs Identify slow-moving and fast-moving items Conduct regular physical stock verification
Customer Relationship Management:

Build long-term relationships with wholesale customers Handle customer queries, complaints, and follow-ups Maintain a customer database (regular buyers, bulk buyers)
Upselling & Business Growth:

Actively upsell high-margin and new products Suggest alternatives and combos to increase order value Inform customers about schemes, offers, and new arrivals
Coordination & Reporting:

Coordinate with warehouse, delivery boys, and office team Report daily performance, issues, and opportunities to management
Candidate Requirements:

Experience: 2-5 years in wholesale store / FMCG / bakery / ice cream trade Good knowledge of stock management & billing Comfortable using Excel / billing software / WhatsApp Strong communication and negotiation skills Honest, disciplined, and able to handle responsibility independently
Preferred Background:

Experience in ice cream, bakery, confectionery, or food ingredients wholesale Familiarity with Radha Bazar / Burrabazar wholesale market preferred
Salary & Benefits:

Salary: ₹30,000 - ?50,000 per month (based on experience) Performance-based incentives Stable long-term role with growth opportunities
Working Hours:

Full-time Weekly off as per discussion
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person