Job Description

We are looking for an energetic and responsible

Store Manager

to oversee daily operations at our quick-commerce fulfillment store. The ideal candidate should have strong leadership skills, operational knowledge, and a customer-first attitude. You will be responsible for managing inventory, supervising staff, ensuring timely deliveries, and maintaining overall store performance to meet sales and operational goals.

Key Responsibilities:

1. Store Operations & Management

Oversee daily operations of the store, ensuring smooth functioning and timely order dispatch. Monitor order flow and delivery time to ensure efficiency. Maintain cleanliness, hygiene, and safety standards within the store. Ensure proper functioning of POS systems and order management platforms.

2. Inventory Control

Track stock levels, manage procurement, and minimize wastage. Conduct daily inventory checks and reconcile discrepancies. Coordinate with vendors and central warehouse for replenishment and returns.

3. Team Leadership

Supervise and motivate store staff, including pickers, packers, and delivery partners. Prepare work schedules and allocate shifts. Conduct daily briefings, monitor performance, and ensure discipline among the team. Handle hiring, onboarding, and basic training for new staff.

4. Customer Experience

Ensure customer orders are accurate, timely, and of high quality. Handle customer complaints or issues raised through the support team promptly. Maintain high NPS (Net Promoter Score) and customer satisfaction metrics.

5. Reporting & Compliance

Maintain daily sales, wastage, and performance reports. Ensure compliance with company policies and local regulations. Coordinate with the area manager and central operations team for audits and performance reviews.

Qualifications & Skills:

Graduate or Diploma in Business / Retail / Supply Chain preferred. 2-5 years of experience in retail, grocery, or e-commerce (Zepto, Blinkit, Swi-ggy Instamart, BigBasket, etc. preferred). Strong leadership, communication, and team management skills. Knowledge of basic Excel, inventory software, and POS systems. Ability to work in a fast-paced, 24x7 environment (rotational shifts may apply).

What We Offer:

Competitive salary and performance incentives. Growth opportunities in a fast-growing industry. Employee benefits and bonuses based on performance. A dynamic, technology-driven work environment.

Salary Range:

?25,000 - ?40,000 per month (depending on experience and location)

Job Types: Full-time, Permanent

Pay: ₹9,711.34 - ₹41,677.06 per month

Benefits:

Food provided Health insurance
Work Location: In person