Job Description

The Store Manager is responsible for leading end-to-end operations of a combo store housing Titan World and Titan Eyeplus. The role ensures achievement of sales targets, superior customer experience, operational excellence, team development, and strict adherence to brand and compliance standards across both categories--watches and eyewear.

Key Responsibilities

Drive sales, revenue growth, and profitability for both

Titan World

and

Titan Eyeplus

, ensuring achievement of all assigned targets. Deliver a premium, consistent customer experience across watches, jewellery, eyewear, lenses, and services. Oversee daily store operations including opening/closing, cash management, billing accuracy, and SOP compliance. Ensure accurate eye testing, optometry standards, and service quality at Titan Eyeplus. Manage inventory planning, replenishment, stock ageing, and conduct periodic audits to prevent losses. Lead, train, and motivate the store team, including sales associates and optometrists, to achieve high performance. Monitor and improve key KPIs such as conversion, average bill value, UPT, repeat customers, and service attachment. Implement local marketing, CRM initiatives, and in-store promotions to increase footfall and customer engagement. Handle customer escalations, complaints, and after-sales service resolution effectively. Prepare and submit sales, inventory, manpower, and operational reports, and coordinate with regional and support teams.

Gross salary

: Rs. 36,800 per month (

Take-Home

approx. Rs. 35,000 after statutory deductions.)

Job Type: Full-time

Pay: Up to ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Please attach a recent photo of yourself to the CV.
Education:

Bachelor's (Required)
Experience:

Watches, Eyewear Retail: 2 years (Required)
Work Location: In person