Job Description

Job Title

: Store Manager

Location

: Thane

Reporting to

: Operations Manager / Owner / Director

Employment Type

: Full-time

Job Summary

: The Store Manager is responsible for overseeing the day-to-day operations of the store, ensuring smooth functioning, excellent customer service, efficient inventory management, and achievement of sales targets. This role involves supervising staff, maintaining store hygiene and aesthetics, and ensuring adherence to company policies and procedures.

Key Responsibilities:

1. Store Operations Supervise overall store activities and ensure smooth functioning. Open and close the store as per schedule. Maintain cleanliness, safety, and display aesthetics at all times. 2. Sales & Customer Service Meet or exceed daily and monthly sales targets. Provide outstanding customer service, handle queries and resolve complaints. Guide customers about product features, care instructions, and recommendations. 3. Team Management Train, supervise, and schedule store staff (sales executives, gardeners, helpers). Conduct team meetings, performance reviews, and staff motivation sessions. Ensure all team members follow company protocols and maintain professional behavior. 4. Inventory & Stock Management Maintain optimal stock levels and conduct regular stock audits. Track product expiry, damages, and returns. Coordinate with suppliers and logistics teams for stock replenishment. 5. Billing & Cash Handling Ensure accurate billing through POS systems. Manage daily cash register, deposits, and sales reporting. 6. Reporting & Documentation Prepare daily sales, attendance, and inventory reports. Maintain staff attendance, leaves, and performance records. Update management on store performance and concerns regularly.

Skills & Qualifications

: Strong leadership, organizational, and communication skills. Customer-centric mindset and problem-solving abilities. Familiarity with inventory software and POS systems.

Preferred

: Interest or background in plants, gardening, or horticulture. Knowledge of local language in addition to English for better customer interaction.

Job Type: Full-time

Pay: ?25,361.49 - ?41,133.76 per month

Benefits:

Provident Fund
Schedule:

Day shift Weekend availability
Language:

Hindi (Preferred)
Work Location: In person

Expected Start Date: 01/07/2025