Job Description

Purplle Operations:
Purplle's Quick Commerce platform delivers beauty and personal care products with speed and precision. Our dark store network is the backbone of this promise, with store managers playing a critical role in upholding operational rigor and service excellence. Store Managers handle 2 or more dark stores and are directly responsible for execution, quality, team management, and inventory accuracy at the store level.
Key Job Responsibilities
Store Operations Execution

• Ensure timely picking, packing, and dispatch of customer orders as per defined SLAs and cut-off windows.
• Maintain store hygiene, safety standards, and 5S principles across multiple locations.
• Track and resolve operational issues related to picking errors, delivery rejections, and stockouts.

People Management

• Manage store-level manpower: pickers, loaders, associates, and delivery staff.
• Prepare daily shift rosters, assign duties, and ensure smooth staffing across shifts and stores.
• Conduct daily team huddles, communicate priorities, and provide training on SOPs and tools.

Inventory and Space Management

• Conduct daily cycle counts, BIN audits, and physical vs system stock reconciliations.
• Coordinate timely GRNs and stock putaway, and minimize inventory ageing and shrinkage.
• Optimize space utilization, layout adherence, and bin accuracy.

Compliance and Safety

• Implement safety protocols, fire drills, and equipment usage standards.
• Conduct periodic audits and ensure adherence to standard dispatch and inventory practices.
• Report incidents, non-compliance, and take corrective actions.

Reporting and Coordination

• Share store-level performance updates, daily order fill rates, and staff attendance with City Lead.
• Report issues and delays proactively and ensure timely resolution with cross-functional teams.
• Coordinate with logistics teams for timely handover of dispatches and return pickups.

Qualifications
Education: Graduate in any discipline (preferred: Operations, Logistics, or Retail Management).
Experience: 1-3 years of hands-on experience in dark store, warehouse, retail, or e-commerce operations.
Skills:

• Strong team handling and execution capabilities
• Attention to detail and process adherence
• Working knowledge of Excel and familiarity with WMS systems
• Good communication and problem-solving skills

Preferred Skills:

• Experience in a fast-paced environment like Q-commerce, grocery delivery, or 3PL
• Exposure to inventory audit, store layout, and productivity planning

What We Offer:

• Fast-track career opportunities in a fast-evolving category
• Hands-on ownership and decision-making freedom
• Recognition for performance and operational innovation

Skills Required