Job Description

What You'll Do

Lead Daily Operations:

Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times.

Customer Experience Champion:

Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service.

Team Leadership:

Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours.

Sales & Target Management:

Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.

SOP & Quality Control:

Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.

Customer Handling:

Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.

Reporting:

Maintain store-level reports - daily sales, expenses, wastage, inventory, and crew performance.

What We're Looking For

Experience:

5+ years as Store Manager/Shift Manager in a QSR like Burger King, Wow! Momo, Dominos, McDonald's, Haldiram's or similar.

Soft Skills:

Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly.

Customer-Obsessed:

Believes in creating memorable guest experiences. Knows how to create "wow moments" in a fast-paced environment.

People Leader:

Proven ability to manage and energize a small team. Understands rostering, training and crew discipline.

Operationally Sharp:

Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.
Job Types: Full-time, Permanent

Pay: ?23,000.00 - ?28,000.00 per month

Application Question(s):

Do you have experience in working with QSR brand?
Work Location: In person

Application Deadline: 06/07/2025