Job Description

KRA - Showroom Operations

1. Pre-Opening Operations

Key Accountabilities:

Ensure the showroom is fully ready for operations before opening hours.

Applied Activities:

Prepare the daily housekeeping checklist for store cleaning tasks. Give proper guidelines & instructions to the housekeeping team for cleaning and dusting all floors, products, goods, and the reception area. Check all lights, fragrances, and music on every floor. Maintain trackers of all Walkin clients, projects, incident escalation and resolution. Verify AC functioning on all floors. Check VM (Visual Merchandising) and conduct inventory of floor products. Inspect for any waterlogging inside or outside the premises; ensure it is cleaned immediately by housekeeping. Line up reception team, sales team, packaging team, housekeeping, and maintenance staff. Ensure the showroom is clean, organized, and well-presented. Verify that all furniture pieces are properly displayed and labeled. Restock marketing materials and sales collateral. Review daily/weekly/monthly sales goals with the team.
2. Customer & Client Services

Key Accountabilities:

Deliver high-quality customer service and ensure customer satisfaction.

Applied Activities:

Greet customers promptly and professionally. Offer personalized assistance and guidance during their store visit. Answer customer queries and share accurate product information. Handle customer complaints, feedback, and escalate issues when necessary.
3. Sales & Marketing

Key Accountabilities:

Maximize sales performance and support marketing activities.

Applied Activities:

Conduct sales calls, follow-ups, and maintain customer relations. Process sales transactions and handle customer payments. Maintain accurate sales records and daily reports. Coordinate with designers and sales team members for client requirements.
4 . Inventory Management

Key Accountabilities:

Maintain optimal stock levels and ensure accurate inventory records.

Applied Activities:

Monitor and maintain ideal inventory levels. Order new stock and restock items as needed. Maintain error-free physical and system-based inventory.
5. Showroom Maintenance

Key Accountabilities:

Ensure showroom upkeep and timely maintenance.

Applied Activities:

Inspect showroom displays regularly. Ensure all furniture is clean, dust-free, and well-arranged. Address and report maintenance or repair issues immediately.
6. Team Management

Key Accountabilities:

Lead and support showroom staff for smooth operations.

Applied Activities:

Supervise and support sales team members. Provide training and coaching whenever required. Foster a positive, inclusive, and productive work environment.
7. Closing Tasks

Key Accountabilities:

Secure the showroom and prepare for next-day operations.

Applied Activities:

Review daily sales performance and goals. Secure showroom doors, systems, and inventory. Prepare pending tasks for the next business day. Inform the concerned person regarding sold and hold items. Ensure the PO (Purchase Order) is made in the correct format.
Job Types: Full-time, Permanent

Pay: ?11,738.47 - ?50,000.00 per month

Work Location: In person