We are seeking a seasoned Store Manager to lead our HQ premium coffee cafes. This role requires deep expertise in specialty coffee, strong leadership capabilities, and a refined understanding of luxury hospitality. The Store Manager will have complete control of the store, ensuring exceptional guest experiences, operational excellence, and brand integrity at all times.
Key Responsibilities
Take full ownership of the store's performance, ambience, and daily operations
Uphold and elevate premium service standards and customer experience
Ensure exceptional quality and consistency of coffee, beverages, and food offerings
Lead, mentor, and develop a high-performing barista and service team
Maintain deep involvement in coffee quality, brewing techniques, and equipment standards
Manage inventory, procurement, stock audits, and vendor relationships
Drive sales performance while maintaining cost control and operational efficiency
Handle guest feedback and escalations with discretion and professionalism
Ensure compliance with hygiene, safety, and FSSAI standards
Implement brand SOPs, service rituals, and presentation guidelines
Prepare operational, sales, and performance reports for management review
Upsell & Cross Sell Dripface's Retail Products.
Candidate Profile
5-6+ years of experience managing premium cafes, specialty coffee brands, or luxury QSR concepts
Excellent knowledge of coffee, including beans, brewing methods, extraction, and equipment
Strong leadership presence with proven team-handling experience
Exceptional communication, problem-solving, and decision-making skills
High attention to detail and a passion for service excellence
Ability to work in a fast-paced, guest-focused luxury environment
Flexible to work shifts, weekends, and holidays
What We Offer
Competitive compensation with performance-based incentives
Leadership role in a premium, quality-driven coffee brand
Opportunities for professional growth and brand expansion
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹27,000.00 per month
Work Location: In person
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