Skills highlighted with '' are preferred key skills
Sales & Profitability:
Boost sales through cross-selling and up-selling.
Meet Profit & Loss (P&L) targets and ensure BBB & Amore success.
Improve margins with local purchases and discount control.
Customer Experience:
Maintain high Customer Satisfaction (CSAT v2.0).
Ensure on-time delivery.
Engage inactive and chronic customers through calls.
Operations:
Control operational expenses (OPEX).
Maintain store hygiene and cleanliness.
Prevent losses with shrinkage control.
Manage petty cash, imprest cash, and shift variance.
Ensure a pleasant shopping experience with in-store music.
Team Management:
Train and develop the store team.
Use both classical and new training approaches.
Reduce staff attrition by creating a positive work culture.
Plan for future leadership with succession planning (MP Succession).
Qualifications & Skills:
Bachelors degree in Business, Retail, or related field.
3-5 years of retail management experience.
Strong leadership and problem-solving skills.
Experience in P&L management and sales techniques.
Proficiency in MS Office and retail software.
Preferred:
Experience in customer engagement and store operations.
Job Type: Full-time
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Experience:
Pharmaceutical sales: 3 years (Required)
Work Location: In person
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