Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times.
Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service.
Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours.
Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.
SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.
Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.
Reporting: Maintain store-level reports - daily sales, expenses, wastage, inventory, and crew performance.
What We're Looking For
Experience: 5+ years as Store Manager/Shift Manager in a QSR brand.
Soft Skills: Excellent communication, grooming, and interpersonal skills.
Should be comfortable interacting with customers regularly.
Customer-Obsessed: Believes in creating memorable guest experiences.
Knows how to create "wow moments" in a fast-paced environment.
People Leader: Proven ability to manage and energize a small team.
Understands rostering, training and crew discipline.
Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.
Job Type: Full-time
Application Question(s):
What is your Current and Expected Salary?
What will be your Notice Period?
Work Location: In person
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