Job Description

About Us

Gabru Di Chaap is a fast-growing North Indian QSR brand redefining street-style chaap and vegetarian delights with bold flavors and bold personality. We're on a mission to deliver unforgettable taste and service--and we're looking for a rockstar Store Manager to lead the charge on the ground.

What You'll Do

Lead Daily Operations:

Manage end-to-end operations of the outlet ensuring smooth and efficient functioning at all times.

Customer Experience Champion:

Deliver high levels of customer satisfaction with strong focus on hospitality, hygiene, and speed of service.

Team Leadership:

Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimized for peak hours.

Sales & Target Management:

Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.

SOP & Quality Control:

Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.

Customer Handling:

Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.

Reporting:

Maintain store-level reports - daily sales, expenses, wastage, inventory, and crew performance.

What We're Looking For

Experience:

4+ years as Store Manager/Shift Manager in a QSR Brand

Soft Skills:

Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly.

Customer-Obsessed:

Believes in creating memorable guest experiences. Knows how to create "wow moments" in a fast-paced environment.

People Leader:

Proven ability to manage and energize a small team. Understands rostering, training and crew discipline.

Operationally Sharp:

Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.

Why Join Gabru Di Chaap?

A young, energetic brand with massive growth plans Flat culture with direct access to founders Competitive salary with performance-based incentives Opportunity to grow into Area Manager or Training Lead roles
Job Type: Full-time

Pay: ?20,000.00 - ?28,000.00 per month

Application Question(s):

Do you have experience working in QSR brand? How many years of experience you have working with QSR brand? What is your Ctc? What is your ECTC? How soon can you join?
Work Location: In person