Job Description

Job Title: Store Manager

Location:

Dhayari, Pune

Department:

Retail Sales

Reporting to:

COO/ Director

Company:

M.B. Ashtekar Jewellers Pvt. Ltd.

Job Summary:

The Store Manager will be responsible for the day-to-day operations of the retail jewellery showroom at Dhayari. This includes driving sales, managing staff, ensuring excellent customer service, maintaining store standards, controlling inventory, and executing company policies and plans effectively. The role requires leadership, jewellery retail experience, and strong administrative abilities.

Key Responsibilities:1. Sales & Customer Experience

Achieve daily, monthly, and annual sales targets. Monitor and improve the customer service experience. Handle high-value customers and ensure customer retention. Manage CRM follow-ups and customer feedback.

2. Staff Management

Supervise, coach, and motivate the counter sales team. Prepare monthly duty rosters and manage attendance. Conduct regular training and performance reviews. Resolve internal team conflicts and maintain team morale.

3. Store Operations

Oversee store opening and closing procedures. Ensure all SOPs (security, billing, customer handling, etc.) are followed. Maintain cleanliness, visual merchandising, and safety standards. Ensure all counters are adequately staffed and stocked.

4. Inventory & Cash Handling

Coordinate with HO for inventory planning and stock transfers. Monitor daily stock movement, shrinkage, and physical verification. Ensure accurate billing and handle cash & card reconciliation daily. Check gold purity and product quality standards before invoicing.

5. Reporting & Coordination

Maintain daily sales reports, staff reports, customer visits, and follow-ups. Share daily and weekly reports with the Head Office. Coordinate with HO for marketing materials, festive schemes, etc. Ensure compliance with company policies and statutory requirements.

Required Skills & Qualifications:

Minimum 5 years of experience in retail jewellery, with at least 2 years in a managerial role. Strong knowledge of gold, diamond, and hallmarking standards. Leadership and team management skills. Excellent communication, grooming, and interpersonal skills.Proficiency in POS/billing software and MS Excel. Ability to handle pressure during festive seasons.

Work Hours & Compensation:

Working Days:

6 days a week (1 weekly off, rotational)

Timings:

10:30 AM to 8:30 PM (with 1-hour break)

Salary Range:

As per experience and store category, including performance incentives
Job Types: Full-time, Permanent

Pay: From
30,000.00 per month

Benefits:

Provident Fund
Language:

Hindi (Required) English (Required) Marathi (Required)
Work Location: In person