Minimum Qualification: Graduate \xe2\x97\x8f Languages Known: Regional Language, Hindi, English (Must Understand & should be able to write) \xe2\x97\x8f Minimum Experience: 02-03 years in retail Apparel industry as SM/ASM, handling a team of at least 20 under him EXPECTED COMPETENCIES \xe2\x97\x8f Must be well groomed \xe2\x97\x8f Team Building \xe2\x97\x8f Customer Service Skills \xe2\x97\x8f Strong Convincing Power \xe2\x97\x8f Mediator between Store & HO \xe2\x97\x8f Quick Decision Making (No Partiality) \xe2\x97\x8f No Groupism \xe2\x97\x8f Punctuality \xe2\x97\x8f Positive attitude \xe2\x97\x8f Motivator \xe2\x97\x8f Good Communication Skills \xe2\x97\x8f Good Co-ordination Skills \xe2\x97\x8f Proficient in retail operations \xe2\x97\x8f Familiar with apparel retail industry Store Manager Operations Manager Operations Manager Operations Manager Operations ManagerOperations ManagerOperations Manager Operations ManagerOperations ManagerOperations ManagerOperations ManagerOperations Manager Store ManagerStore Manager Store ManagerStore Manager Store Manager Store Manager Assistant Store Manager Store Manager Version: 1.0 Department: Store level Page 2 of 4 Author: Your Retail Coach JOB DESCRIPTION: A. CLEANLINESS 1) Responsible for Store Cleanliness (done by HK, Monitored by SM) \xe2\x97\x8f Store floor and shelves must be clean. \xe2\x97\x8f Dusting of products to be done daily. \xe2\x97\x8f Follow Deep Cleaning as per schedule. B. INVENTORY Responsible for following inventory processes at store: 1) Inward-Outward \xe2\x97\x8f Defined process for stock Inward & Outward followed 2) Stock opening \xe2\x97\x8f Stock opening should be started by 11:00am at the latest \xe2\x97\x8f Boxes must not accumulate on floor 3) Stock Return \xe2\x97\x8f As per the list, remove inventory from the shelves and pack them, to be sent back to warehouse. 4) Global Count \xe2\x97\x8f Global count to be done every week, as per schedule 5) Asset Management \xe2\x97\x8f In case any equipment\xe2\x80\x99s are not working (E.g.: light, camera, computer, printer, etc.) then get it repaired immediately \xe2\x97\x8f Follow Maintenance Checklist 6) Visual Merchandising: \xe2\x97\x8f Stock to be displayed according to VM plan 7) Non-Trading Goods: \xe2\x97\x8f Ensure stock is maintained as per the Checklist \xe2\x97\x8f Refilling of goods to be done as per the checklist C. DISCIPLINE 1) Grooming \xe2\x97\x8f Follow grooming standards strictly. \xe2\x97\x8f Ensure staff follows grooming standards. 2) Checklists & Reports: \xe2\x97\x8f All checklist to be filled as defined in SOPs \xe2\x97\x8f SOP\xe2\x80\x99s of stores must be strictly followed 3) Staff Management \xe2\x97\x8f Manager should solve staff issues, keeping HR in loop, and if necessary, inform Owner & get the issue solved. Do not keep the issue pending. \xe2\x97\x8f Give extra attention on new comers. Provide them on-the-job training, so that they get accustomed to work faster. \xe2\x97\x8f Take decisions as per the HR policies. Consult with HR if unsure of the policy. \xe2\x97\x8f Ensure staff is disciplined on floor (E.g.: No gossiping, No shouting, etc.) Store Manager Version: 1.0 Department: Store level Page 3 of 4 Author: Your Retail Coach \xe2\x97\x8f Talk to everyone with respect. Address your seniors and customers with Sir/ Madam \xe2\x97\x8f Manage Staff Weekly-Offs, Holidays and Lunch timings (daily) and make the weekly off calendar on the defined days. \xe2\x97\x8f Lunch Management: Ensure that at any time at least 60 % of the total staff and 60% of each department staff is always present on your floor. Do send everyone together for lunch. 4) Security \xe2\x97\x8f The security guard should cross check the number of pcs in each customer bag and tally with the bill. \xe2\x97\x8f Customer walk in count should be maintained accurately. 5) Selling Time & Planning Time: \xe2\x97\x8f Ensure operations are conducted in Planning Time \xe2\x97\x8f Concentrate only on sales during Selling Time \xe2\x97\x8f Refer Management Calendar to know your Selling Time & Planning Time \xe2\x97\x8f In case of doubtful customers, keep an eye on them. If any pilferage by customer call Security immediately and take appropriate action. Be extremely polite with the customer unless proved guilty. Apologize profoundly if the customer found innocent. D. SALES 1) Monitor Sales Targets \xe2\x97\x8f Motivate sales team to achieve store targets. \xe2\x97\x8f In every review meeting, discuss the targets and motivate them to achieve. \xe2\x97\x8f Promote cross-selling and up-selling 2) Customer Service \xe2\x97\x8f Ensure each customer is given service \xe2\x97\x8f Staff must approach the customer when he/she walks in their section for help. 3) Non-Buying \xe2\x97\x8f Frequently check non-buying customer and the customer who is willing to look for more variety. \xe2\x97\x8f Note down customer requirements and keep follow-up for same with warehouse and customer. 4) Training \xe2\x97\x8f Staff training to be conducted every week, as per the training calendar \xe2\x97\x8f Induction training to be conducted for every new staff 5) Cash Counter: \xe2\x97\x8f Cash Tally on daily basis \xe2\x97\x8f Follow Cash Counter SOPs \xe2\x97\x8f Train new cashiers 6) In-Store Events \xe2\x97\x8f Make all the arrangement for the event one day in advance \xe2\x97\x8f Ensure adequate staff is present on the event day Job Types: Full-time, Permanent Pay: \xe2\x82\xb921,000.00 - \xe2\x82\xb925,000.00 per month Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Management: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person