Job Description

Company Description:

Comfy ShoeMakers Private Limited

is the

Master Franchisee for Adidas in India

, operating

27 Adidas stores

across

Tamil Nadu, Kerala, and Pondicherry

.
We are committed to setting the highest retail standards in the industry by providing exceptional customer experiences.
At our Adidas stores, we are

consumer-centric

, always striving to exceed expectations and deliver service excellence.

Position:

Store Manager

Location:

Lulu Mall, Kochin, Kerala

Department:

Retail Operations

Reporting To:

Cluster Manager / Retail Head

Job Purpose:

The Store Manager is responsible for the overall operations, profitability, and performance of the store. The role requires strong leadership, operational excellence, and the ability to motivate and develop a team to achieve sales and service goals while maintaining the brand's high standards.

Key Responsibilities:

Store Operations:

Oversee daily store operations and ensure smooth functioning. Maintain a safe, clean, and organized environment for customers and staff.

Brand Representation:

Act as a

Brand Ambassador

for Adidas, ensuring the store reflects brand values, image, and culture. Uphold brand guidelines and deliver an exceptional consumer experience.

Compliance & Policy Adherence:

Ensure all HR policies, statutory regulations, and operational procedures are followed. Maintain discipline and ethical standards within the store.

Financial Accountability:

Take complete ownership of the store's

Profit & Loss (P&L)

performance. Manage expenses effectively and optimize profitability.

Sales Forecasting & Budgeting:

Prepare and manage monthly, quarterly, and annual sales targets. Work with the Retail and Finance teams to plan and achieve business goals.

Team Management & Development:

Lead, coach, and motivate the team to achieve sales and service excellence. Conduct regular performance reviews and identify training needs. Build a culture of teamwork and accountability.

Performance Monitoring:

Track store KPIs, sales reports, and conversion ratios. Analyze performance data and implement action plans for improvement.

Marketing & Customer Engagement:

Drive local marketing initiatives to boost footfall and sales. Ensure superior customer service and handle escalations professionally.

Visual Merchandising:

Ensure all visual merchandising and promotional activities are executed as per brand standards. Maintain store presentation and product display quality at all times.

Inventory & Stock Management:

Conduct weekly inventory audits and ensure accurate stock records. Manage replenishment, shrinkage, and audit discrepancies.

Financial Reconciliation:

Ensure accurate daily sales reconciliation (cash, card, UPI). Guarantee timely deposit of cash and settlement of digital payments.

Administrative Duties:

Ensure timely submission of reports and documentation. Maintain staff attendance, schedules, and operational checklists.

Dispute & Issue Resolution:

Resolve customer complaints and internal grievances effectively. Maintain a positive and productive work atmosphere.

Desired Candidate Profile:

Graduate / Postgraduate in Business, Retail, or related field.

3-6 years of experience

in

retail store management

, preferably in

sportswear, fashion, or lifestyle brands

. Strong leadership, communication, and people management skills. Sound understanding of P&L, sales analysis, and retail operations. Passionate about sports and customer service excellence.
Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Paid time off Provident Fund
Experience:

Retail sales: 3 years (Required) total work: 2 years (Required)
Language:

English, Malayalam (Required)
Work Location: In person