Job Description

Job Title:

Store Manager

Location:

Calicut

Reports To:

Area / Zonal Manager

Job Purpose:

To lead the store team in delivering excellent customer service, achieving sales targets, ensuring operational excellence, and upholding the brand image of the store.

Key Responsibilities:

Sales & Profitability

Drive sales to achieve monthly and annual store targets. Analyze store performance and KPIs (conversion rate, ATV, UPT, ROS, etc.) and take corrective actions. Identify opportunities to grow business through local marketing and customer engagement.

Team Leadership & Development

Recruit, train, coach, and develop store staff. Set clear objectives, conduct performance reviews, and ensure high team morale. Create a positive work environment focused on teamwork and accountability.

Customer Service

Ensure exceptional customer experience at all touchpoints. Resolve customer issues or complaints promptly and professionally.

Operations & Compliance

Manage store operations including stock management, cash handling, and adherence to SOPs. Oversee visual merchandising to ensure store displays align with brand guidelines. Ensure compliance with safety, security, and company policies.

Inventory & Loss Prevention

Monitor stock levels, shrinkage, and implement measures to prevent loss. Coordinate regular stock counts and audits.

Key Skills & Competencies:

Strong leadership and team management skills
Excellent communication and interpersonal abilities
Sales-driven and result-oriented mindset
Good analytical and problem-solving skills
Ability to multitask and work under pressure
Passion for fashion retail and understanding of trends
Proficient in MS Office / retail management systems / POS

Qualifications:

Graduate in any discipline (MBA / Diploma in Retail Management preferred)
4-6 years of retail experience with at least 1-2 years in a supervisory/managerial role

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred)
Work Location: In person