Job Description

Store Manager - Cold Stone CreameryJob Summary

The Store Manager is responsible for the overall performance, operations, and profitability of the Cold Stone Creamery store. This role ensures exceptional guest experience, brand compliance, team leadership, and achievement of sales and operational targets while upholding Cold Stone's fun, high-energy culture.

Key ResponsibilitiesOperations Management

Oversee day-to-day store operations to ensure smooth and efficient functioning. Ensure strict adherence to Cold Stone Creamery brand standards, SOPs, food safety, and hygiene norms. Maintain product quality, portion control, and freshness at all times. Manage store opening and closing procedures, cash handling, and POS operations. Coordinate with vendors and ensure timely ordering, receiving, and storage of inventory.

Guest Experience & Brand Standards

Deliver outstanding customer service and resolve guest concerns promptly and professionally. Create a welcoming, energetic, and engaging environment in line with Cold Stone's brand personality. Ensure visual merchandising, cleanliness, and store presentation meet brand guidelines.

Team Leadership & People Management

Recruit, train, schedule, and supervise store staff. Conduct onboarding, on-the-job training, and regular performance feedback. Motivate the team to achieve sales goals and maintain high service standards. Manage attendance, discipline, and team engagement activities.
Sales & Business Performance

Drive sales through suggestive selling, promotions, and local marketing initiatives. Analyze sales reports, KPIs, and customer feedback to improve performance. Achieve monthly/quarterly targets for sales, costs, and profitability. Control wastage, shrinkage, and operational expenses.

Inventory & Cost Control

Monitor stock levels and conduct regular stock counts. Minimize food cost variances and prevent pilferage. Ensure proper documentation for inventory, invoices, and daily reports.

Compliance & Reporting

Ensure compliance with statutory requirements, labor laws, and internal policies. Maintain accurate records including sales reports, attendance, training logs, and audits. Coordinate with Head Office/Area Manager for reviews, audits, and store improvements.

Qualifications & Skills

2-5 years of experience in QSR, retail, or food & beverage management. Strong leadership, communication, and interpersonal skills. Good understanding of sales, cost control, and basic financials. Ability to work flexible shifts, including weekends and holidays. Customer-focused with a positive, energetic attitude.

Key Competencies

Team leadership and motivation Customer service excellence Operational discipline Problem-solving and decision-making Time and stress management

Reporting To

Area Manager / Operations Manager
Job Types: Full-time, Permanent

Work Location: In person