Job Description

for Centre Manager-

What you will do:

The Centre Manager is responsible for end-to-end non-clinical operations of a

clinic and grooming center. This role ensures high standards of service

delivery, efficient center operations, strong revenue performance, and a delightful pet

parent experience. The role involves managing front-desk staff (PRMs), grooming

assistants, handlers, inventory, scheduling, and collaborating closely with the clinical

and business teams.

Key Responsibilities:

Centre Operations & Experience

? Ensure smooth daily operations across clinic and grooming functions.

? Own patient flow, wait time, NPS, service delivery, and overall customer

experience.

? Maintain clean, pet-safe, and fear-free environments as per brand guidelines.

? Monitor real-time service delivery and patient flow.

? Resolve escalated client concerns with empathy and speed.

Team & Stakeholder Management

? Lead non-clinical staff: PRMs (Front Desk), Grooming Assistants, and

Handlers.

? Manage daily rosters, attendance, shift scheduling, and morale.

? Implement SOPs and drive compliance through regular audits.

? Collaborate with Vets, Groomers, and Clinical Leads to ensure seamless

delivery.

? Act as the coordination point for City Operations, Category, Process

Excellence, and Expansion teams.

? Motivate teams to upsell relevant offerings and deliver on experience goals.

Revenue & Performance Tracking

? Monitor and report daily revenue against targets across clinic and grooming.

? Support business and category teams in running offers, subscriptions, and

growth campaigns.

? Ensure accurate daily billing, POS usage, and cash reconciliation.

? Share on-ground insights to improve pricing, merchandising, and promotion

effectiveness.

Inventory & Infrastructure

? Maintain optimal stock levels of consumables, hygiene material, grooming

products, and clinical inventory.

? Conduct regular audits to prevent pilferage and expiry.

? Flag and follow up on infrastructure issues, repairs, and maintenance needs.

Compliance & Safety

? Ensure adherence to clinical, grooming, and hygiene protocols.

? Maintain necessary logs and documentation for audits and inspections.

? Oversee emergency preparedness, pet and team safety measures, and

first-aid readiness.

? Ensure regulatory and legal compliance across all services.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off
Application Question(s):

Are you fine with 6 days working days? Are you fine with rotational shifts- Morning shift: 8:00 AM to 4:00 PM Evening shift: 1:00 PM to 10:00 PM?
Experience:

managing store: 4 years (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person