, you will oversee the daily operations of our store, ensuring a high standard of customer service, effective team management, and achievement of sales targets. You will play a crucial role in driving store performance and fostering a positive shopping environment.
Key Responsibilities:
Team Leadership:
Train and develop store staff.
Conduct performance evaluations and provide coaching.
Foster a positive team culture and encourage collaboration.
Sales and Customer Service:
Achieve sales targets and manage inventory to optimize sales.
Ensure exceptional customer service and resolve customer complaints promptly.
Implement promotional strategies to increase store traffic.
Operational Management:
Oversee daily store operations, including inventory management, merchandising, and store layout.
Ensure compliance with company policies, safety standards, and procedures.
Manage budgeting, financial reporting, and expense control.
Visual Merchandising:
Maintain visual merchandising standards to create an attractive shopping experience.
Implement planograms and promotional displays.
Reporting and Analysis:
Analyse sales data and store performance metrics to identify trends and areas for improvement.
Prepare reports for upper management on store performance and inventory status.
Qualifications:
Education:
High school diploma or equivalent; bachelor's degree in business, Retail Management, or a related field preferred.
Experience:
Minimum of 2 years in retail management, FCB or a related field.
Proven track record of meeting sales goals and managing a team.
Skills:
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
Proficiency in inventory management and retail software systems.
Ability to analyse data and make informed decisions.
Job Types: Full-time, Permanent
Work Location: In person
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